Cancellation & Refund Policy

1. Nature of Digital Services

TheProfitGuru provides subscription-based access to digital financial market analytics software, including technical calculations, market data analysis, and algorithmic analytical tools.

Access to the subscribed services is activated electronically after successful payment. The subscription remains valid for the duration specified in the selected plan.

2. Subscription Cancellation and Refunds

All subscription purchases are generally non-refundable once access has been successfully activated.

Customers are advised to review the platform features, subscription duration, pricing, and service limitations before completing their purchase.

Refunds are generally not provided for:

Failure to use the subscription after activation.
Change of mind after successful activation.
Expiry or non-use of the subscription period.
Financial losses resulting from trading or investment decisions made by the customer.

However, this policy does not exclude any refund, remedy, or consumer right that may be required under applicable law. Customers may contact our support team in cases such as duplicate payments, unsuccessful payment transactions, or failure to receive the purchased subscription access.

Any eligible refund request will be reviewed and processed in accordance with applicable laws and payment-provider procedures.

3. Technical Support and Payment Issues

If a customer successfully completes payment but does not receive the purchased subscription access, they should contact our official support channel with their transaction reference and registered account details.

Our technical team will investigate the issue and assist with activation or other appropriate resolution.

4. Subscription Duration and Renewal

The validity period, price, activation date, and expiry date of the purchased subscription will be displayed to the customer.

Subscription renewal terms, including whether renewal is automatic or requires a new payment, will be disclosed before purchase.

5. Customer Support and Grievances

For subscription, payment, or refund-related queries, customers may contact TheProfitGuru through the official support contact details published on our website.

All complaints will be handled in accordance with applicable consumer protection laws.